Frequently Asked Questions.
Here are some of the most common questions we receive at Bel Fiore Jewellery, located in the heart of Hatton Garden, London’s historic jewellery district.
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Jewellery & Custom Design
Do you offer custom-made jewellery?
Yes! We specialise in bespoke jewellery design. From engagement rings to personalised pendants, our expert team will guide you through every step—from concept and design to stone selection and final creation.
Can I bring my own diamond or gemstone?
Absolutely. We’re happy to work with client-supplied stones, subject to inspection for quality and suitability.
How long does a custom piece take to make?
Typically between 3–6 weeks, depending on design complexity. We’ll give you a more accurate timeline during your consultation.
Materials & Sourcing
Are your diamonds ethically sourced?
Yes! We offer hand, machine, and laser engraving, perfect for adding names, dates, symbols, or personalised messages.
Do you use recycled or sustainable materials?
Yes. We’re proud to offer recycled gold, eco-conscious lab-grown diamonds, and responsibly sourced gemstones.
Repairs, Resizing & Maintenance
Do you offer resizing services?
Yes! We offer hand, machine, and laser engraving, perfect for adding names, dates, symbols, or personalised messages.
Can you repair broken jewellery?
Yes. We offer full jewellery repair services including stone replacement, soldering, re-tipping, and clasp repairs.
Do you clean jewellery?
Yes, we offer professional cleaning and polishing services to restore your jewellery’s brilliance.
Engraving & Personalisation
Do you offer engraving?
Yes! We offer hand, machine, and laser engraving, perfect for adding names, dates, symbols, or personalised messages.
Can you engrave on jewellery I didn’t buy from you?
In most cases, yes—depending on the material and condition. Bring it in for an assessment.
Packaging, Gift Wrap & Certificates
Do you provide gift wrapping?
Yes, we offer luxury gift wrapping complete with premium boxes, ribbons, and personalised gift messages.
Will my jewellery come with a certificate?
All diamonds over 0.30ct come with a GIA or IGI certificate. We also offer valuation certificates for insurance purposes.
Returns & Exchanges
What is your return policy?
We accept returns of non-custom jewellery within 14 days, provided the item is unworn and in original condition. Custom, engraved, or resized pieces are non-returnable.
Appointments & Location
Do I need to book an appointment?
Walk-ins are welcome, but we recommend booking an appointment for custom design consultations or engagement ring viewings so we can give you our full attention.
Where are you located?
We are based in Hatton Garden, London — the historic centre of the UK jewellery trade. Visit our website or Google Maps for exact directions.
Online Orders
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and secure online payments. In-store, we also accept contactless payments and Apple/Google Pay.
Jewellery Care & Advice
How do I care for my jewellery?
We recommend regular cleaning with a soft cloth and storing pieces separately in a fabric-lined box. Avoid harsh chemicals, perfumes, and physical impact to preserve shine and structure. We also offer free aftercare advice and in-house cleaning.
How often should I check or service my engagement ring?
We recommend having your ring professionally inspected once a year to check for any loose stones or wear. Regular polishing and rhodium plating (for white gold) help keep your ring looking its best.
Packaging & Presentation
What’s included with my jewellery purchase?
Every purchase comes beautifully packaged in our signature Bel Fiore box, with optional luxury gift wrapping, a certificate of authenticity, and care instructions.
Cold Weather & Jewellery
My ring feels loose in cold weather—is that normal?
Yes, finger size naturally changes with temperature. Your ring may feel tighter in warm weather and looser in the cold. If you have concerns about fit, we can provide expert resizing advice.